Indigo Job Vacancy Executive Customer Relations 2021

Indigo Job Vacancy Executive Customer Relations 2021

1. Respond to customer complaints and queries in written form –letters, faxes, emails, and Outcall.

2. Handle escalated complaints and incidents pertaining to customers/passengers

3. Coordinate with another department – especially Airport management, call center, and finance to resolve customer complaints and queries and provide solutions to customer

4. Handle baggage mishandling claims and complaints

5. Assist legal team in passenger complaints which lead to legal cases/consumer forum cases

6. Ensure resolution of complaints/emails within the set standards and goals

7. Handle internal staff travel requests

8. Handle new sales projects which require back end support over and above the call center support

Excellent verbal communication – English and Hindi
Excellent written skills ( business communication ) – English
Ability & confidence to speak to the customer and bring customer grievance to an amicable closure.
Ability to work in small and big teams
Knowledge of travel/air travel industry /reservations /booking etc
Excellent computer skills- word & excel, outlook
Able to give attention to details
Ability to work in back-office continuously for 8 hours without any direct verbal customer communications
Good typing speed as it involves extensive typing of emails and letters Indigo Job Vacancy Executive Customer Relations 2021

1. Able to commute to office independently

2. Work in shift ( days shifts with different timings)

3. A prior work experience of at least 1 year – which involved handling customer calls, queries complaints, etc especially with hotels, airlines, travel trade

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