Advanced Medical Support Assistant [Occupational Health] External 2021

Advanced Medical Support Assistant [Occupational Health] External 2021

Advanced Medical Support Assistant [Occupational Health] External 2021

Open & closing dates09/08/2021 to 09/28/2021
Pay scale & gradeGS 6
Appointment typePermanent
Salary$39,311 to $51,103 per year
Work scheduleFull-time
Job Details
  • The Cheyenne VA Medical Center, is recruiting for (1) one Advanced Medical Support Assistant (AMSA). This position is aligned under the Nursing Service, and reports to the Associate Chief Nurse, Specialty Care. This position provides administrative and clerical support for the facility Occupational Health Program, and Nursing Service staff employees.Advanced Medical Support Assistant


The Advanced Medical Support Assistant position, acts as a liaison by fielding requests for Occupational Health and outpatient care services via phone calls and face-to-face encounters. The work includes various duties involving different and unrelated processes and methods. The position requires administrative and technical knowledge due to the broad range of duties performed and the numerous guidelines that must be followed.

The following duties maybe included, but are not limited to:

Provides specialized and expert administrative support while working collaboratively in an interdisciplinary coordinated care deliver model.
Direct Veteran contact and the day-to-day operation of the unit and facility. There is continuous emphasis on providing timely, competent, and compassionate healthcare to Veterans and employees.
Develops and/or maintains effective and efficient communication with the applicants, employees, volunteers and patients, interdisciplinary coordinated care deliver model teams, medical centers and other agencies.
Uses administrative judgment and the flexible to use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
Recommends changes to existing clinic procedures based on current administrative guidelines; cancels appointments, review patient records for necessary information, and review patient demographics.
Consults with clinic staff when processing physician scheduling and administrative orders.
Utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
Ensures that the clinic schedules are closely monitored to effectively support the needs of the employee health, and makes adjustments as necessary.
Coordinates with the employee health team, and with the patient care teams, to review clinic appointment availability (utilization).
Work Schedule: Full-time, Monday – Friday, 8:00am – 4:30pm
Financial Disclosure Report: Not required Advanced Medical Support Assistant

Required Documents

To apply for this position, you must provide a complete Application Package which includes:


The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50’s (current/former Federal employees), etc.Advanced Medical Support Assistant

Cover Letter
DD-214/ Statement of Service
Disability Letter (Schedule A)
Disability Letter (VA)
Other (1)
Separation Notice (RIF)
SF-50/ Notification of Personnel Action

Advanced Medical Support Assistant Requirements

You must be a U.S. Citizen to apply for this job
All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to a background/security investigation
Must be proficient in written and spoken English
Selected applicants will be required to complete an online onboarding process
Participation in the seasonal influenza and Coronavirus Disease 2019 (COVID-19) Vaccination programs are requirements for all Department of Veterans Affairs Health Care Personnel (HCP)Advanced Medical Support Assistant

Qualifications Advanced Medical Support Assistant

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/28/2021.

Basic Requirements:
Citizenship: Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.).
English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
Experience: Six (6) months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position, OR;
Education: One (1) year above high school, OR;
Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. (May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).Advanced Medical Support Assistant

How to Apply Advanced Medical Support Assistant

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/28/2021 to receive consideration. To preview the questionnaire click

To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.Advanced Medical Support Assistant

Agency contact information
Phone252-830-2149 X143188
AddressCheyenne VA Medical Center
2360 East Pershing Boulevard
Cheyenne, WY 82001

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Advanced Medical Support Assistant

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