Computer Lab Assistant Job Description 2021

WHAT DOES A COMPUTER ASSISTANT DO? As a Computer Assistant, you will serve as a system administrator, security officer and reviewer for various IRS applications used by Submission Processing. In this role, you will be involved in the coordination, control and direct operational support for computer systems. You will provide user support and training for Commercial Off the Shelf (COTS) software and various IRS specialized computer applications.

As a Computer Assistant you will:

• Serves as System Security Officer/System Administrator for Account Management Services (AMS), Embedded Quality Submission Processing (EQSP), Enterprise E-fax (EEFax), Batch/Block Tracking System (BBTS), SharePoint, Website and various local locator services and/or other systems.
• Reviews and approves requests for access to applications on the OL5081 system.
• Creates user accounts, sets appropriate access rights, conducts analysis/maintenance of user profiles and provides user support on an ongoing basis.
• Provides new and refresher training to users as necessary.
• Analyzes, troubleshoots and resolves problems identified by users, elevating issues to other team members, systems analysts or IT as necessary.

If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION?

The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.

See Other Information for Location.

You must meet the following requirements by the closing date of this announcement. 

GS-7 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: General knowledge of the features, characteristics, and interrelationships of computer equipment, applications and utility programs, to assist in identifying problems; Practical knowledge of general diagnostic methods, procedures, and principles to identify required actions; Basic knowledge of the following IRS applications: IDRS, OL5081, AMS,BBTS, IAT, SERP, Control D. Basic skills in the use of the following COTS software: Microsoft Outlook, Excel, and Word, Adobe Acrobat, Business Objects. Knowledge of SharePoint and ability to create and maintain SharePoint sites. Knowledge of HTML and ability to administer Websites. Ability to carry out work assignments as directed.

GS-8 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Working knowledge of the features, characteristics, and interrelationships of multiple types of computer equipment, applications and utility programs, to assist in identifying problems; Knowledge of a wide range of analytical and diagnostic methods, procedures, and principles to identify required actions and implement decisions; Working knowledge of the following IRS applications: IDRS, OL5081, AMS, BBTS, SERP, Control D. Advanced use of the following COTS software: Microsoft Outlook, Excel, and Word, Adobe Acrobat, Business Objects. Advanced knowledge of SharePoint and the ability to create and maintain Sharepoint sites. Functional knowledge of HTML and web site administration and ability to create and maintain a website. Experience in development of user guides, training aids and delivery of training to system users. Ability to carry out work assignments independently.

GS-9 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-08 grade level in the Federal service. Specialized experience for this position includes: Extensive knowledge of the features, characteristics and interrelationships of multiple types of computer equipment, applications and utility programs; Knowledge of a wide range of analytical and diagnostic methods and procedures to identify required actions and implement decisions; Ability analyzing data to identify problems encountered on computer systems. Advanced knowledge and use of the following IRS applications: IDRS, OL5081, AMS, BBTS, IAT, SERP, Control D. Advanced use of the following COTS software: Microsoft Outlook, Excel, and Word, Adobe Acrobat, Business Objects. Advanced knowledge of SharePoint and ability to create and maintain SharePoint sites. Advanced knowledge of HTML and web site administration and ability to create and maintain a website. Extensive experience in development of user guides, training aids and delivery of training to system users. Ability to plan work and carry out assignments independently within an established timeframe.

-The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
In addition to the above requirements, you must meet the following, if applicable:

You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).

A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips

Career Transition Assistance Plan (CTAP) DOCUMENTATION: If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.

IRS Reassignment Preference Program (RPP)
You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.

PERFORMANCE APPRAISAL/AWARDS
Submit a copy of your most recent completed performance appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.

EDUCATION DOCUMENTATION: If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.