DHL is a leading global brand in the logistics industry. DHL’s family of divisions offers an unrivalled portfolio of logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain management. With its unrivalled presence in developing markets, DHL is decisively positioned as “THE logistics company for the world”.
DHL Express is a company that pioneered cross-border express delivery in 1969 & now is active in more than 220 countries and territories worldwide. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.
Role Descriptor Receptionist Cum Telephone Operator
DHL Express is looking for a Receptionist Cum Telephone Operator to join the respective team. He/she have to confidently and knowledgeably handle the DHL Head Office front desk. He/she is also responsible for managing customer calls and walk in visitors as well as coordinating with admin and security personnel
Skills Required Receptionist Cum Telephone Operator
Typing skills (at least 30 wpm preferable)
Telephone skills (excellent)
Conflict resolution skills (excellent)
Technical Skills (Telephone and Order Booking systems preferable)
Communication skills – spoken and written (excellent)
Negotiation and interpersonal skills (excellent)
Key Responsibilities Receptionist Cum Telephone Operator
He/she will have to perform the following key activities:
Manage Visitors / Customers and Vendors
Respond to callers on the company board line consistently and confidently
Conduct self professionally as required to enhance brand image / brand reputation in the front office
Liaise with various Departments for quick and efficient resolution of customer / visitor queries
Manage the EPBAX and transfer calls to departments / individuals
Profile Receptionist Cum Telephone Operator
1 year experience in any customer facing or similar role (preferable)
Experience working in teams
Graduation or Diploma (equivalent)
Role Details Receptionist Cum Telephone Operator
Corporate Division: DHL Express
Business Division: Customer Service
Business Unit: India Customer Service
Reports to: Contact Centre Supervisor
Profile Requirements Receptionist Cum Telephone Operator
1 year experience in any customer facing or similar role (preferable)
Experience working in teams
Graduation or Diploma (equivalent)
Posting Legal Entity
DHL Express India Pvt. Ltd.
